Delivery & Returns

  • Free UK Delivery over £50
  • Complimentary gift wrap and personalised postcard


We send out all items by Royal Mail tracked services or by courier. UK customers can also choose Next Day for a fee. Our international post is sent by a Signed-For service. We will provide you with the tracking number in the Delivery Confirmation email. 

Please note ALL ITEMS WILL REQUIRE A SIGNATURE UPON DELIVERY. If you are not in, Royal Mail, the courier or the service in your country will leave a card for you to collect the item from your local sorting office. If the item is returned to us due to it not being collected within the time limit given, or you providing incorrect address information, we will ask you to pay the postage before we re-send it to you. 

We offer free UK postage on all orders over £50, international and other postage costs depend on the weight and size of the item. You can check the cost by putting the item in the cart and entering your post code (zip code) into the shipping costs calculator. 

We ship orders on the next business day after payment is received. If you require an item urgently please let us know and we will post it that day if at all possible. Email is the best way to contact us but you can also call. 

Gift wrap

We offer a complimentary gift wrap service. We can also include a postcard with a handwritten note, or if you buy one of our cards we can write it for you. 

Simply check the gift wrap option at checkout, and add the note you'd like us to write with any other instructions. 

Your item will be wrapped in recycled brown parcel paper, with twine bow and a The Brokedown Palace logo sticker. Traditional style! 

We can send your gift straight to the recipient too - just add their address in the shipping section.   

Online Returns

We hope you will love your purchase, but if you are unhappy for any reason you can return any item, within 14 days of receipt. Please contact us before returning it, and send it back in its original condition with all labels attached.  

We will refund you when we receive the item. Return post is at the customer's cost. 

Please note you are responsible for goods until we receive them and we highly recommend using a tracked service. 

Please address returns to:
The Brokedown Palace Ltd. 
178 Shoreditch High Street
E1 6HU

In-Store Returns 

We offer exchange only within 14 days of purchase for full price items bought in store, as long as the item is in its original condition with all labels attached. 

We do not offer exchange on sale items, or give refunds on any in store sales, unless the item is faulty and returned within a reasonable time.

Exchanges can only be made for full price items, if you would like to exchange for an item that is on sale, it will be treated as full price. 

Christmas exchanges are always extended until 7 January. 

Please see more information on here on your right to return and refunds