Returns

Online Returns


We hope you'll love your purchase! But if you do need to return it, please email us - contact@thebrokedownpalace.com within 14 days of receipt - and you can send it back (as long as it's unworn and in original condition, with any packaging undamaged and all tags attached). 

The return address is: The Brokedown Palace, 178 Shoreditch High Street, London E1 6HU.

Important: please make sure you include  'The Brokedown Palace' in the address.

We will refund you for the item when we receive it. The customer is responsible for return shipping costs.  

Please note: you are responsible for goods until we receive them and we highly recommend using a tracked service. 

If you wish to exchange an item, please return the unwanted product to us for a refund and place a separate order for your desired product. If you have any questions, please get in touch. 

In-Store Returns 


We offer exchange only within 14 days of purchase for full price items bought in store, as long as it's unworn and in original condition, with any packaging undamaged and all tags attached.

We do not offer exchange on sale items, or give refunds on any in store sales, unless the item is faulty and returned within a reasonable time.

Exchanges can only be made for full price items, if you would like to exchange for an item that is on sale, it will be treated as full price. 

Please see more information on gov.uk here on your right to return and refunds